Privacy Policy
About Our Privacy Policy
At Smartlywell, we take your privacy very seriously. We only process the data necessary to improve our services, and we handle all information about you and your use of our website with the utmost care. Your data will never be shared with third parties for commercial purposes.
This Privacy Policy applies to the use of the Smartlywell website and all associated services. In this document, we explain what personal data we collect, how and why we use it, with whom and under what circumstances it may be shared, how we store and protect your data, and the rights you have regarding your personal information.
If you have any questions about our Privacy Policy, you may contact our Data Protection Officer. You will find the contact details at the end of this statement.
About Our Data Processing
Below, we explain how we process your data, where it is stored, the security measures we use, and who has access to it.
Webshop Software
Our online store is powered by Shopify. Any personal data you provide through our website may be shared with our hosting provider for technical support purposes. They do not use your data for any other reason.
Our webshop is built using Shopify software, and we manage our own server environment. We have implemented appropriate security measures to protect your data, including SSL encryption and a strict password policy.
Email and Mailing Lists
We use email services provided by our hosting provider to manage our communications. They have implemented technical and organisational measures to prevent misuse, loss, or unauthorised alteration of data.
Our hosting provider does not have access to our mailbox, and we handle all email correspondence with strict confidentiality.
Purpose of Data Processing
General Purpose of Processing
We use your personal data solely to provide the services you have requested. This means that the processing of your data is always directly related to the service or purchase you have initiated.
We do not use your data for targeted marketing. If we wish to contact you for any reason other than providing the service itself, we will first seek your explicit consent.
Your data is not shared with third parties, except where required for accounting or administrative purposes. Any external parties we work with are bound by confidentiality agreements, either contractually or by law.
Automatically Collected Data
Information automatically collected by our website — such as your anonymised IP address, browser type, and operating system — is used solely to improve our services. This data cannot be traced back to you as an individual.
Cooperation with Tax and Law Enforcement Authorities
In certain situations, we may be legally required to share your data with government bodies or law enforcement agencies. In such cases, we will only provide the information that is strictly necessary to comply with legal obligations.
Retention Periods
We retain your data for as long as you remain a customer with us. This means your customer profile will be kept until you request its deletion.
However, invoices containing personal data must be stored for as long as required by law. These records are securely stored for the duration of the legal retention period.
When data is no longer needed, it will be anonymised or permanently deleted.
Your Rights
Under applicable data protection laws, you have specific rights regarding your personal data. Below is an overview of these rights and how you can exercise them.
✔️ Right of Access
You have the right to request access to the personal data we hold about you. Submit your request to our Data Protection Officer, and we will respond within 30 days.
✔️ Right to Rectification
If you believe your data is inaccurate or incomplete, you may ask us to correct or update it.
✔️ Right to Restrict Processing
In certain circumstances, you may request that we temporarily limit the processing of your data.
✔️ Right to Data Portability
You have the right to receive your data in a readable format or request that it be transferred directly to another party.
✔️ Right to Object
You may object to the processing of your data. Upon receiving your objection, we will suspend processing while we review your request.
✔️ Right to Human Intervention
You are entitled to protection against fully automated decision-making that has legal or similarly significant effects.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. The most recent version will always be available on our website.
If significant changes are made to the way we process your data, we will notify you by email.
Contact Details
Smartlywell
📧 Email: info@smartlywell.com