Frequently Asked
Where can I find my tracking code?
You can track your parcel via our tracking page — CLICK HERE.
Simply enter your email address and order number, then follow the on-screen instructions to view the status of your delivery.
What are the shipping costs?
We offer free shipping on all orders over £25.
For orders below this amount, standard shipping fees will apply.
When will I receive my order?
We process all orders within 1–3 working days.
Delivery typically takes 4–9 working days.
Please note that delivery times may vary due to external factors such as courier delays or customs processing.
Can I track my order?
Yes, you can easily track your order using this link: CLICK HERE.
Can I change my order?
Unfortunately, once an order has been processed, it can no longer be modified.
If you wish to purchase additional items, please place a new order through our website.
Where is my order confirmation?
Your confirmation email is sent automatically once you complete your order.
If you haven’t received it within 24 hours, please check your spam or junk folder.
Still can’t find it?
Contact us here: CLICK HERE
How do I cancel my order?
If you wish to cancel your order, please contact us as soon as possible at info@smartlywell.com.
We can only cancel orders that have not yet been processed.
If your order has already been dispatched, you may return it after delivery in accordance with our Return Policy.
The delivery time has passed — where is my order?
In most cases, orders are delivered within the estimated time frame.
If your order is delayed, please track it using this link: CLICK HERE.
If you still haven’t received your order 3 days after the expected delivery date, please contact us and we will investigate it for you.
An item is missing from my order — what should I do?
please contact us and we will investigate it for you.
I’m not satisfied with my order — can I return it?
Yes, you can return your order within 30 days of receiving it.
For full details, please refer to our Returns & Refunds Policy here: EXCHANGES & RETURNS
How do I return an item?
Please ensure the item is in its original condition, with all labels and packaging intact.
Always include a Track & Trace code with your return. Once we receive the item, your refund will be processed within 14 days.
I lost my order confirmation — what should I do?
Your confirmation email is sent automatically after placing your order.
If you can’t find it, please check your spam or junk folder.
Still missing? Contact us at info@smartlywell.com and we’ll resend it to you.
Why is my tracking code not showing any information?
Tracking information becomes active once your parcel has been dispatched and scanned by the courier.
Occasionally, there may be a delay between these steps before updates appear.
Still have questions?
Email us at support@smartlywell.com — we’re happy to help!